Return & Refund Policy

Last Updated: September 8, 2026

CoreMed Direct accepts eligible returns requested within 30 days of receipt of your order.

Return Eligibility

To be eligible for a return:

The item must be in the same condition in which it was received.
The item must contain all original parts and accessories.
The item must be in its original, unopened packaging.
A return must be requested within 30 days of receipt.

Due to health and safety considerations, opened or used medical testing products are not eligible for return.

How to Request a Return

To request a return, contact Customer Service at cs@coremed-direct.com within 30 days of receiving your order.

If your return is eligible, we will provide return instructions. Returns must be made by mail. Please contact us before sending an item back.

Return Shipping

Customers must arrange and pay for their own return shipping. We do not provide prepaid return labels.

Original shipping and handling charges are non-refundable.

Order Cancellations

Orders cannot be cancelled once they have been placed. If you need to make a change, please contact us immediately at cs@coremed-direct.com or (561) 235-2332, and we will do our best to assist you before your order is dispatched.

Restocking Fee

A 15% restocking fee applies to eligible returns.

The restocking fee does not apply to items that arrive damaged or defective.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5–10 business days. Depending on your financial institution, additional time may be required for the credit to appear on your account.

Original shipping charges and any applicable 15% restocking fee will be deducted from the refund.